Try to run the client on a dedicated computer. Open the DirectX Diagnostic Tool (search for dxdiag on the computer)Ĭheck on the manufacturer’s website if the driver is the latest for this OS.Ĭheck that the client and server are running on the same machine. Verify that the graphic card’s or network adapter’s driver is up to date This section describes possible solutions if you experience either frame loss or graphical issues within your AXIS Camera Station client. Keep in mind the throughput estimated by /support/tools/axis-site-designer.įor more information, see Live view and playback performance. You can also reduce the amount of data written on the disk (Video settings, ZIP stream, FPS, resolution). If the disk shows signs of overuse, we advise adding more disks and move several cameras to record on the new disks. In the task manager or the resource manager of your server machine, you can confirm if one of the hardware resources is used more than normal. How often does the gap occur, every hour or every day? Questions that will help to sort things out: If it doesn’t happen to all the cameras, check if the camera is overloaded. The gaps can occur for several reasons, such as:Ĭheck if the recording gaps happen on all the cameras. To add cameras manually, go to Add devices in the AXIS Camera Station user manual.Īlong with gaps, AXIS Camera Station alarms show "Recording errors". Go to the Proxy settings section in Service control general in the AXIS Camera Station user manual. To view the full port list, see Port list in the AXIS Camera Station user manual.Ĭhange the server proxy settings if the server and the devices are separated by a proxy server. Ensure that the HTTP port, TCP (Transmission Control Protocol) port and streaming port specified in AXIS Camera Station Service Control are allowed to pass through the security system or NAT. Go to Client proxy settings in the AXIS Camera Station user manual.Ĭhange the NAT or security system if the client and the server are separated by a NAT or security system. Ĭhange the client proxy settings if the client and the server are separated by a proxy server.If the client, server, or cameras are located on different networks, then proxy and firewall settings might need to be configured. AXIS Camera Station automatically searches the network for connected cameras and video encoders but can’t find any cameras.Ĭheck that the camera is connected to the network and that power is applied.
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